9 - Customer Service from A to Z: Making the Connection
Need a little attitude boost?
This one is for everyone - from doctors to aides, and even the office staff! Find out how your customer service skills rate and learn some exciting and fun ways to brighten the workplace, communicate with your customers and co-workers, and improve morale! Choose from lesson plans for 26 learning objectives covering:
1. Appearance, behavior, and conversation
2. Internal and external customers
3. Active listening and seeking to understand the customer
4. Dealing with families in pain
5. Goals, humor, rewards, and recognition
6. Confidentiality issues, including case scenarios
7. Fighting those stress dragons
8. Teamwork and bringing joy to the workplace
$34.95
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